Phrases: Spanish Phrases for Customer Service Representatives (Podcast) – SPJ 012

In this session, we will review a list of common phrases in Spanish that Customer Service Representatives can use when talking with customers.

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Podcast Upgrade Bonus:

Get access to these free bonus materials by signing up for a Free Membership:

  • Downloadable PDF Guide with sentence by sentence article transcriptions
  • Video with sentence by sentence transcript and pronunciation voice over
  • Download link for MP3 Audio file of this session

Additionally, you can choose to receive useful Spanish learning materials by email as well as get notified when new Podcast episodes become available,

You can access these Members-Only bonus materials by clicking on “signup now” to register over here (or just sign in if you already registered):

Click Here to Get Your Bonus Materials

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Here is the First Set of Phrases in Spanish for Customer Service Representatives:

Let’s begin with a few examples that can be used to open a conversation.

Phrase 1

  • Hola, mi nombre es Alberto García; gracias por llamar a Banco del Norte. ¿Me puede decir su nombre?
  • Hi, my name is Alberto García; thank you for calling Banco del Norte. May I know your name please?
  • Hola, mi nombre es Alberto García; gracias por llamar a Banco del Norte. ¿Me puede decir su nombre?

In this example, depending on the time of the day, you could replace the word “hola”  for one of these words:

-Buenos días – Good Morning

-Buenas tardes – Good afternoon

-Buenas noches – Good evening

Phrase 2

  • Mucho gusto. ¿Cómo puedo ayudarle hoy?
  • Nice to meet you. How may I help you today?
  • Mucho gusto. ¿Cómo puedo ayudarle hoy?

The next phrase is another alternative you could use to start this kind of conversation.

Phrase 3

  • ¿Cómo puedo ayudarle?
  • How may I help you?
  • ¿Cómo puedo ayudarle?

You could also say:

  • ¿Cómo puedo ayudarle hoy?
  • How may I help you today?
  • ¿Cómo puedo ayudarle hoy?

Now, let’s go over a few phrases that can be used to help customers feel heard and understood.

Phrase 4

  • Entiendo cómo se siente.
  • I understand how you feel.
  • Entiendo cómo se siente.

You could also say:

  • Entiendo que se sienta así
  • I understand that you feel that way
  • Entiendo que se sienta así

Phrase 5

  • Entiendo su punto de vista. Vamos a trabajar juntos para encontrar una solución.
  • I understand your point of view. We will work together to find a solution.
  • Entiendo su punto de vista. Vamos a trabajar juntos para encontrar una solución.

You can find the full list pf Phrases in the Podcast Upgrade Bonus:

Get access to these free bonus materials by signing up for a Free Membership:

  • Downloadable PDF Guide with sentence by sentence article transcriptions
  • Video with sentence by sentence transcript and pronunciation voice over
  • Download link for MP3 Audio file of this session

Additionally, you can choose to receive useful Spanish learning materials by email as well as get notified when new Podcast episodes become available,

You can access these Members-Only bonus materials by clicking on “signup now” to register over here (or just sign in if you already registered):

Click Here to Get Your Bonus Materials

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Want more resources for Customer Service Representatives?

Click here: Spanish for Customer Service

 

 

 

Got any questions? Share in the comments section available below these lines, and say ¡hola!

 

 

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