Listening: Conversation in a Customer Service Call – (Podcast) – Dual Spanish – SPJ 009

In this session, we will go over a Dual Spanish practice to help you understand more spoken Spanish as we review a Dialogue between a Customer Service Representative and a Customer. You can listen here:

Free Podcast Upgrade Bonus (with Transcripts!):

Sign up to access these free bonus materials:

• Printable PDF Guide with sentence by sentence transcriptions
• Video with sentence by sentence transcript and pronunciation voice over
• Download link for the MP3 Audio file of this session

Plus, when you sign up you’ll get 5 video lessons, additional Spanish resources and occasional emails with more practice materials. (You can unsubscribe with 1-click at anytime. We hate spam as much as you, and we’ll only send useful stuff. Promise!)

Sign up here (or Sign in if you already have an account):

Get Podcast Upgrade with Transcripts

Here is the Text of the First Section

(Read as you play the audio):

Section 1 (1st time):

Representante de Atención al Cliente: Gracias por llamar a CablePlus. Le atiende Roberto Flores. ¿Cómo puedo ayudarle?

Cliente: Hola, llamo para cambiar mi servicio de internet por uno que sea más rápido. Actualmente tengo el Plan Básico. ¿Qué otras opciones tienen?

Sentence 1 in Spanish (1st time)
Representante de Atención al Cliente: Gracias por llamar a CablePlus. Le atiende Roberto Flores. ¿Cómo puedo ayudarle?

Sentence 1 in English (simplified translation)
Customer Service Representative: Thanks for calling CablePlus. This is Roberto Flores. How may I help you?

Sentence 1 in Spanish (2nd time)
Representante de Atención al Cliente: Gracias por llamar a CablePlus. Le atiende Roberto Flores. ¿Cómo puedo ayudarle?

Sentence 2 in Spanish (1st time)
Cliente: Hola, llamo para cambiar mi servicio de internet por uno que sea más rápido. Actualmente tengo el Plan Básico. ¿Qué otras opciones tienen?

Sentence 2 in English (simplified translation)
Customer: Hi, I’m calling to change my internet service for one that is faster. I currently have the Basic package. ¿What other options do you have?

Sentence 2 in Spanish (2nd time)
Cliente:Hola, llamo para cambiar mi servicio de internet por uno que sea más rápido. Actualmente tengo el Plan Básico. ¿Qué otras opciones tienen?

Section 1 (2nd time):