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Phrases: Spanish Phrases for Customer Service Representatives (Podcast) – Dual Spanish – SPJ 012

 

In this session, we will review a list of common phrases in Spanish that Customer Service Representatives can use when talking with customers. You can listen to the audio here:

 

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Here is the First Set of Phrases in Spanish for Customer Service Representatives:

Let’s begin with a few examples that can be used to open a conversation.

Phrase 1

  • Hola, mi nombre es Alberto García; gracias por llamar a Banco del Norte. ¿Me puede decir su nombre?
  • Hi, my name is Alberto García; thank you for calling Banco del Norte. May I know your name?
  • Hola, mi nombre es Alberto García; gracias por llamar a Banco del Norte. ¿Me puede decir su nombre?

In this example, depending on the time of the day, you could replace the word “hola”  for one of these words:

  • Buenos días – Good morning
  • Buenas tardes – Good afternoon
  • Buenas noches – Good evening

Phrase 2

  • Mucho gusto. ¿Cómo puedo ayudarle hoy?
  • Nice to meet you. How may I help you today Sir?
  • Mucho gusto. ¿Cómo puedo ayudarle hoy?

The next phrase is another alternative you could use to start this kind of conversation.

Phrase 3

  • ¿Cómo puedo ayudarle?
  • How may I help you Sir?
  • ¿Cómo puedo ayudarle?

You could also say:

  • ¿Cómo puedo ayudarle hoy?
  • How may I help you today?
  • ¿Cómo puedo ayudarle hoy?

Now, let’s go over a few phrases that can be used to help customers feel heard and understood.

Phrase 4

  • Entiendo cómo se siente.
  • I understand how you feel.
  • Entiendo cómo se siente.

You could also say:

  • Entiendo que se sienta así
  • I understand that you feel that way
  • Entiendo que se sienta así

Phrase 5

  • Entiendo su punto de vista. Vamos a trabajar juntos para encontrar una solución.
  • I understand your point of view. We will work together to find a solution.
  • Entiendo su punto de vista. Vamos a trabajar juntos para encontrar una solución.

You can find the full list of Phrases in the Podcast Upgrade Bonus available here…

Free Podcast Upgrade Bonus (with Transcripts!):

Sign up to access these free bonus materials:

• Printable PDF Guide with sentence by sentence transcriptions
Video with sentence by sentence transcript and pronunciation voice over
• Download link for the MP3 Audio file of this session

Plus, when you sign up you’ll get 5 video lessons, additional Spanish resources and occasional emails with more practice materials. (You can unsubscribe with 1-click at anytime. We hate spam as much as you, and we’ll only send useful stuff. Promise!)

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Did you find this useful? Got any Spanish questions? Please share your thoughts in the comments section at the end of this page and share this page with 3 of your friends so they can also improve their Spanish! (¡Gracias!)

 

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